HubSpot Service Hub is a customer service platform that helps businesses manage tickets, live chat, and self-service portals. It’s ideal for improving customer support and enhancing customer satisfaction.
Features
Ticket Management Live Chat Self-Service Portal Automation Knowledge Base Reporting/Analytics
InvGate Service Desk offers advanced ticketing workflows, service level management, and asset management tools. It’s designed for businesses of all sizes looking for a modern help desk solution.
Features
Ticketing System Service Level Management Asset Management Automation Reporting/Analytics
BOSSDesk is a fully integrated cloud and on-premise helpdesk software solution that offers ticket management, self-service portal, and asset management, ideal for businesses looking for robust customer support.
LiveAgent offers comprehensive helpdesk features including live chat, email ticketing, and a self-service portal. It’s a great all-in-one solution for small businesses looking for multi-channel customer support.
Features
Live Chat Email Ticketing Self-Service Portal Automation Reporting/Analytics Multi-Channel Communication
Pricing
Free version available, paid plans start at $15/user/month
Vision Helpdesk offers multi-channel support, email management, and ITIL-compliant service desk features. It’s suitable for small and medium businesses with complex customer support needs.
Features
Multi-Channel Support Email Management Ticketing System Automation Itil Compliance
Zendesk Suite is a powerful helpdesk solution with AI-powered workflows and advanced ticketing features, ideal for IT, HR, and customer support teams. It offers multi-channel communication and robust self-service tools.
Features
Ai-Powered Ticketing Multi-Channel Support Self-Service Portal Automation Reporting/Analytics
Zoho Desk is a customer-centric helpdesk software offering features like multi-channel communication, ticket management, and real-time notifications. It helps streamline customer support with robust automation and self-service options.
Features
Multi-Channel Communication Automation Self-Service Portal Reporting Ticket Management Integrations
Pricing
Free for up to 3 agents, paid plans start at $14/user/month
JIRA Service Management is designed for ITSM teams, offering fast, reliable service management with features like issue tracking, automated ticketing, and integrated workflows. Ideal for high-velocity teams.
Features
Issue Tracking Service Management Ticket Automation Customizable Workflows Real-Time Analytics
Pricing
Free for up to 3 agents, paid plans start at $20/month/user
ManageEngine ServiceDesk Plus is an IT helpdesk software that improves productivity with ticket management, IT assets management, and incident resolution. It supports IT service management for businesses of all sizes.
Freshdesk provides seamless helpdesk experiences with features like multi-channel communication, real-time chat, and robust reporting. It supports integration with multiple platforms, ensuring a smooth customer support experience.
Features
Multi-Channel Communication Real-Time Chat Reporting/Analytics Automation Ticket Management Collaboration Tools
Pricing
Free tier available, paid plans start at $15/user/month
