Best Customer Satisfaction Software

Medallia

Medallia is an experience management software that captures customer feedback across various touchpoints. It helps organizations analyze data and derive insights to improve customer satisfaction and loyalty. Medallia is ideal for businesses seeking to enhance their overall customer experience.

Features

Feedback Capture
Data Analysis
Customer Satisfaction Improvement
Loyalty Enhancement
Experience Management

Pricing

$200/month

UserVoice

UserVoice is a customer feedback management platform that allows organizations to gather insights from customers. It includes features for surveys, feedback collection, and product improvement suggestions, helping businesses prioritize customer needs and enhance satisfaction.

Features

Customer Feedback Collection
Survey Tools
Product Improvement Suggestions
Prioritization Features
Satisfaction Enhancement

Pricing

$39/month

Typeform

Typeform is an interactive survey and form builder that enables organizations to collect customer feedback in a user-friendly manner. With customizable templates and design options, Typeform enhances the survey experience, leading to better response rates and customer insights.

Features

Interactive Surveys
Customizable Forms
User-Friendly Design
Improved Response Rates
Customer Insights

Pricing

$35/month

HappyFox

HappyFox is a help desk software that includes customer satisfaction surveys to measure support effectiveness. It enables businesses to gather feedback and analyze customer satisfaction metrics, helping them improve their service delivery and customer experience.

Features

Help Desk Software
Satisfaction Surveys
Feedback Gathering
Customer Satisfaction Metrics
Service Improvement

Pricing

$10/month

GetFeedback

GetFeedback is a customer experience management tool that allows organizations to collect and analyze customer feedback through surveys and forms. It helps businesses track satisfaction metrics and make data-driven decisions to enhance the overall customer experience.

Features

Survey Tools
Feedback Analysis
Customer Experience Tracking
Data-Driven Decisions
Satisfaction Enhancement

Pricing

$50/month

SurveyMonkey

SurveyMonkey is a leading online survey platform that enables organizations to create, distribute, and analyze surveys. It offers customizable templates and powerful analytics tools to gather customer feedback and improve satisfaction. SurveyMonkey is suitable for businesses of all sizes looking to enhance their customer experience.

Features

Online Surveys
Customizable Templates
Analytics Tools
Feedback Collection
Customer Experience Enhancement

Pricing

$25/month

Qualtrics

Qualtrics provides a comprehensive experience management platform that helps organizations gather insights about customer satisfaction. With tools for surveys, feedback collection, and data analysis, Qualtrics enables businesses to make informed decisions and improve their overall customer experience.

Features

Experience Management
Feedback Collection
Data Analysis
Informed Decision-Making
Customer Insights

Pricing

$150/month

Zendesk

Zendesk is a customer service platform that includes tools for ticketing, live chat, and customer satisfaction surveys. It helps organizations track customer interactions and feedback, allowing them to enhance support quality and improve satisfaction rates effectively.

Features

Ticketing System
Live Chat
Satisfaction Surveys
Interaction Tracking
Support Quality Improvement

Pricing

$5/month

Freshdesk

Freshdesk is a cloud-based customer support software that enables businesses to manage customer inquiries and feedback efficiently. It includes features for ticket management, customer satisfaction surveys, and analytics, helping organizations deliver a better customer experience.

Features

Cloud-Based Support
Ticket Management
Customer Feedback
Analytics Features
Customer Experience Management

Pricing

$15/month

CustomerGauge

CustomerGauge is a customer experience management platform that focuses on measuring and improving customer satisfaction. It provides tools for collecting feedback, analyzing data, and implementing action plans to enhance customer loyalty and retention.

Features

Feedback Collection
Data Analysis
Loyalty Enhancement
Retention Tools
Customer Experience Improvement

Pricing

$75/month