Best Call Center Software

3CX

3CX is a unified communication solution offering advanced call center features such as call queues, call recording, CRM integration, and analytics. It provides flexibility for both inbound and outbound call management, making it suitable for businesses of all sizes.

Features

Call Recording
Call Queues
Crm Integration
Analytics
Ivr

Pricing

$145 per user/month

Zendesk Suite

Zendesk Suite offers an integrated solution for customer support, combining email, phone, chat, and social media channels. It includes built-in call center features such as call logging, monitoring, and recording, helping businesses manage customer interactions seamlessly.

Features

Call Logging
Call Monitoring
Recording
Ivr
Reporting
Multi-Channel Support

Pricing

$49 per user/month

Ziwo

Ziwo provides a cloud contact center platform with features like inbound and outbound call handling, DID management, call recording, and real-time analytics. It is designed for flexibility, supporting remote teams and integration with CRMs.

Features

Call Recording
Analytics
Did Management
Inbound & Outbound Calls
Real-Time Dashboards

Pricing

$40 per user/month

Talkdesk

Talkdesk offers a cloud-based call center solution with AI capabilities for call routing, agent performance analytics, and CRM integrations. It helps businesses optimize customer service operations and monitor key performance metrics.

Features

Call Monitoring
Call Recording
Call Routing
Crm Integrations
Analytics

Pricing

$75 per user/month

Freshdesk

Freshdesk is an omnichannel customer support software that provides integrated call center features, including call routing, IVR, and call recording. It helps businesses manage customer queries across email, phone, chat, and social media.

Features

Call Routing
Call Monitoring
Ivr
Call Logging
Contact Management

Pricing

$15 per user/month

Zoho Voice

Zoho Voice offers a contact center solution that supports inbound and outbound call management, including call monitoring, recording, and routing. It integrates with other Zoho apps for a seamless customer communication experience.

Features

Call Logging
Call Recording
Ivr
Contact Management
Queue Management

Pricing

$10 per user/month

Five9

Five9 provides a cloud contact center solution with AI-powered features, offering inbound and outbound call management, IVR, predictive dialer, call recording, and CRM integrations. It’s designed to enhance customer experience and empower agents with real-time insights.

Features

Auto-Dialer
Ivr
Call Recording
Call Monitoring
Crm Integrations
Reporting & Analytics

Pricing

$149 per month

RingCentral Contact Center

RingCentral Contact Center is a cloud-based solution that enhances agent performance with auto-dialing, call routing, collaboration tools, and analytics. It integrates seamlessly with CRM systems, making it a powerful tool for customer engagement and support.

Features

Call Monitoring
Call Recording
Ivr
Auto-Dialer
Call Routing
Crm Integrations

Pricing

$139 per user/month

Nextiva Contact Center

Nextiva offers an AI-powered, omnichannel contact center solution designed to streamline customer interactions across voice, video, chat, and social media. It provides comprehensive reporting and integrations to optimize agent performance.

Features

Call Monitoring
Ivr
Automated Routing
Call Recording
Reporting & Analytics

Pricing

$100 per user/month

Twilio

Twilio is a cloud communications platform that enables businesses to manage and monitor calls, SMS, and video. It supports integration with third-party apps and provides real-time call tracking and agent performance analytics.

Features

Call Recording
Real-Time Tracking
Ivr
Sms
Integration With Web Apps
Call Monitoring

Pricing

$0.0075 per minute